LSA GLASSWARE COMPETITION TERMS AND CONDITIONS
WEBSITE TERMS AND CONDITIONS
The following Terms and Conditions do not affect your statutory rights as a consumer. By entering into any financial transaction with Sparkle & Pop you are agreeing to our Terms and Conditions as set out below.
You must be aged 18 years or over to make a purchase from Sparkle & Pop.
You must have completed an account application form and provided business details and proof or age before goods may be dispatched. If the purchase is a gift for a third party then the recipient of the gift must also be aged 18 years or over. You must notify us immediately of any known unauthorised user of your account or any other possible breach in our Terms and Condition and any security.
You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks and to confirm you are of legal age if purchasing alcohol. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
We will not sell to anyone who is not 18 years of age or over, as the law requires. If the person receiving the order is unable to produce appropriate ID to confirm them to be older than 18 years of age or older then, unfortunately our couriers will be unable to leave the products. Costs to redeliver the order and consequences of such will be the responsibility of the person who placed the order.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Be assured that this is done only to confirm your identity, and that your credit rating will be unaffected.
Sparkle & Pop complies with all conditions of The Data Protection Act 1998 and all information provided by you will be treated securely and strictly in accordance with this Act.
Prices do not include delivery charge or insurance costs. These will be detailed at the time of order and may vary according to the level of service requested.
We reserve the right to charge extra for an unusual delivery requirements or different locations.
All online prices are inclusive of VAT unless otherwise stated. If not, then VAT will be added at point of invoice at the current rate.
International orders will not be charged VAT on the invoice. Prices will be calculated automatically at the check out. This may not mean a reduction in price depending on the country and shipping costs. Your shopping basket on the payment pagn will reflect the overall cost to you with no VAT charged.
Unless otherwise agreed prices will be those stated by us, on date of invoice, prior to despatch. No claims of any type or reductions after despatch will be entered into.
Any price or price list provided to you is for information and guidance purposes only and may contain discrepancies. It does not represent an offer to sell at the stated price and the prices are not legally binding to us.
All prices and price lists in relation to your account are strictly confidential and must not be disclosed to any third parties. Quotations given for orders are valid for 7 days from the date of the quotation and are non-transferrable. All trade quotations are exclusive of VAT unless otherwise stated. Prices are subject to change without prior notice and change and will be reviewed on a regular basis.
Orders shall be made in writing, online or by email. When we receive an order we have the right to assume the order is correct and accurate, no confirmation of order is either requested, necessary or waited on.
When you have completed your order you will be sent an e-mail confirming your order. It will state what the products/services are, the cost, delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason(s) why. Each party shall be responsible for any errors in its messaging or ordering.
The products are not sold on a sale or return or exchange basis. We are unable to guarantee any minimum best before dates unless arranged prior to dispatch. If ordering for a specific date of consumption please call to check first. Products may only be returned upon the suppliers written approval, in their original packaging and condition, within date with carriage paid. Any alternate pricing including written quotations will be valid for 7 working days from the date given. Any perishable items or foodstuffs are excluded from return.
We are able to cancel your order whilst this is within an order processing status, however once the order status has changed to despatched/completed, orders cannot be recalled or stopped by cancellation. If the order is delivered and the items are still unwanted and you still wish to cancel your order you may do this within your rights of the Consumer Contracts Regulations 2013. You are obliged to retain possession of the goods and take reasonable care of them and ensure you inform us by email to firstname.lastname@example.org with your name, address, email address and telephone number and details of the order you wish to cancel within 14 days of receiving the goods or services. Our usual order cancellation, returns and refund policy does not apply for bespoke 'made to order' goods or perishable goods which cannot be returned unless faulty.
Please ensure you return the goods to us within 14 days of the cancellation at your cost. We strongly recommend using insured postage to the value of the goods as no refunds will be issued on goods that arrive damaged and we will reimburse to you the amount in relation to the goods to which the cancellation rights apply, such as the initial cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard least expensive method of delivery). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is either as a result of negligent handling by you, signs of damage or tampering or damage caused during transit of the goods back to us any of which may render the goods unsaleable. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible. Goods are available on a first come, first served basis and we are not liable if we are unable to supply a particular product. You will not be charged should stocks become exhausted and will be notified within 24 hours where possible of such and offered an alternative choice. Should you have been charged already, a refund for the part not in stock shall be applied.
Please note, every endeavour shall be made to supply bottle items, where applicable, with gift boxes. During periods of high demand, some items may not be immediately available with a gift box, so please call us to check if your order will be available with a gift box should this be essential. Should gift boxed stock not be available "naked" bottles will be dispatched in order to avoid any delay to your delivery. If you require any special gift wrapping service, please contact us.
Suppliers may change bottle type, size, colour and labelling at any point with no prior notice. Whilst we endeavour to ensure all images are correct and up to date on the website we cannot guarantee the bottle type, size, colour and labelling when a product undergoes a change or changes.
Any special offers are made available only whilst stocks last on a first come first serve basis and may be withdrawn at any time, without notice. Offers and or pricing on the websites www.sparkleandpop.com will supersede any information posted on 3rd party sites, social media channels or marketing channels; the website information and pricing will therefore not be amended to reflect any such differences or errors in such information nor will Sparkle & Pop be liable for such price or offer differences.
You can pay for Products purchased from Sparkle & Pop by using any of the following debit cards: Visa, Master-card, Visa Delta, Visa Debit, Visa Electron and Maestro/Switch, Solo, American Express.
You must give us authority for payment at the time of order and all card holders will be subject to validation checks and authorisation by the card issuer.
We will not deliver any Products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery.
Payment with a credit card will result in an additional 5% surcharge for trade customers.
Payments may be made by way of a bank transfer which is the preferred option for corporate and / or third party delivery orders. Attempts to purchase which are returned as having failed payment service provider fraud reviews may result in details of delivery and IP address details being given to the Action Fraud and the Police.
The supplier, at its sole discretion, may establish a credit account for the customer. The supplier shall be entitled to refuse or at any time withdraw a credit account without giving reason. In accepting the offer of credit the customer agrees that the supplier may make periodic searches with credit reference agencies to manage the customer account, to take decisions regarding credit, including whether to make available or to continue or to extend existing credit. The supplier shall not disclose any information obtained during these searches to any third party without consent.
Payment for the credit account will be made within 14 days of the date of the order. Payment will be made in pounds sterling.
If payment is not made when due, the supplier may, without prejudice to its other rights, charge interest at an annual rate of 25% above the base rate of HSBC bank plc. This is to be calculated on a day to day basis on the balance outstanding until payment is made in full.
Trade account and special order items may be returned to us subject to prior written approval. A 25% restocking charge will be deducted from the refund value of the goods collected. All items must be returned in their original packing.
The customer shall not purport to set off or withhold any payments claimed or due to the supplier under this or any other contract.
Any discounts from the list price given on the basis that payment is to be made on or before said date may be removed upon late payment, on both invoices due and any other invoice. The customer will be re-invoiced at the full list price in its then current price list.
Any breach of contract by entering into a credit agreement the full amount outstanding shall become immediately payable to the supplier.
The customer shall indemnify the supplier fully against all fees, costs and expenses incurred in maintaining overdue credit and in seeking to recover sums payable or in repossessing products belonging to the supplier.
Your consignment may be cancelled or shipment delayed if the shipping is to an unconfirmed address. Please ensure your account is confirmed to avoid this.
Sparkle & Pop delivery services are provided by external delivery providers / couriers who specialise in providing a UK-wide or World-wide delivery network. Delivery of Sparkle & Pop’s products may be made to addresses in the UK and Internationally. Free delivery of Sparkle & Pop’s products will only be made to addresses in mainland UK (England, Wales, Scotland). Orders to the Scottish Lowlands/Highland/Isles and the Isle of Man, Isle of Wight, Northern Ireland, the Republic of Ireland or the Channel Islands may attract an additional surcharge. Any Free Delivery offers with a minimum amount spent apply to UK mainland only.
Our third party couriers will endeavour to deliver or arrange delivery without undue delay of the goods in the quantities ordered to the address requested when specified.
We shall not be liable for any delay to deliveries of orders awaiting notification from customers due to issues with their order, late delivery, non-delivery or variation in quantities delivered and in particular, we shall be entitled to adjust quantities delivered to you where insufficient stock is available to complete or order.
We not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.
If circumstances occur which do not allow the delivery to occur within the delivery service requested due only to the fault / delay of the courier, we will refund the difference of the value of the service not provided for except where the recipient was not available at the delivery address to receive the item at point of delivery. The delivery time will be verified on the courier’s tracking system.
Delivery charges made will be relevant to the delivery service requested. We reserve the right to change the service selected.
Delivery times may be affected if there are stock availability problems or other unforeseen circumstances. No deliveries times are guaranteed due to external factors beyond our control and no refunds or compensation will be issued on the basis of late deliveries.
For your security, the courier's paperwork must be signed at the recipients address. We do not ship to PO Boxes within the UK or for international deliveries. Couriers are not able to redirect to forwarding addresses if these are put in place.
On delivery, you must check your order and if there is an error such as we supply you with extra or incorrect items you must notify us immediately. Goods should be returned to us in line with the returns procedure, if you do not adhere to this procedure and are found to be in possession of goods that you have not paid for either in full or part, your card may be charged for the difference or extra due on those items.
Where specific courier instructions are given e.g. leave in garden or behind bin, we will not be held responsible or liable for goods not being received where our couriers or other couriers have a POD (proof of delivery), or inform us that the 'goods were left as instructed'. You are therefore obliged to ensure that any specific courier instructions given are correct, and that the information provided ensures a safe and accurate delivery. With any 'signature optional' or 'leave safe' delivery your rights to claim damage, missing items and non delivery are waived.
If the courier attempts delivery at the delivery address as specified in the order but is unable to deliver the item to the specified address, the courier will retain the item/s. A calling card will be left where possible with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.
Please make sure you are available to take delivery of your order at the delivery address as your goods are sent on a “signed for” service. If you are not available at the address to receive the delivery, a courier card may be left card directing you to your nearest courier depot where you may collect your goods. Please note after a period set by the courier (usually 5 days) non-collection of the goods will result in the items being returned to Sparkle & Pop.
Risk, loss or damage in the goods/products shall pass to the customer on delivery. Ownership of the goods/products remains with us until such time as payment has been received in full by us.
Amendments to delivery address details once your order has been processed by us and received by the courier may not be possible. Any amendments to delivery address may be attempted by the customer direct with the courier but is not guaranteed due to security of goods measures ad may incur an additional charge due to redirection of goods.