Shipping

What are the delivery options?

Delivery costs and services quoted are UK Mainland Only unless stated otherwise. Please note on all UK Mainland deliveries some postcodes in the Scottish Highlands, Lowlands and Off Shore areas (including Northern Ireland) may attract an additional surcharge depending on the size of the order. In some cases free delivery to these areas may not be an option.

When are orders despatched?

All orders placed on or before 3pm on a business day, will be despatched the same day.

We do not dispatch orders on the weekend or on Bank Holidays. Orders placed after 3pm Friday and over the weekend are processed on Monday.

Free Delivery is automatically offered on online orders over £250* within the UK Mainland (may exclude Scottish Low & Highland areas) on a Next Day Delivery service. You can still upgrade to any of the other delivery options for a faster delivery - just select the delivery option you prefer. (On each individual order less postage charges over £250)

Next Day Delivery is dispatched for delivery to arrive on the Next 'BUSINESS' Day if ordered before 3pm. 

Next Day Orders placed after 3pm on Friday (and over the weekend - Saturday or Sunday) on a Next Day Service will be dispatched on the next BUSINESS day (Monday) for arrival on Tuesday. 

Orders placed on a Friday before 3pm for a Next Day Service will require upgrading to Saturday delivery, otherwise selecting Next Day Delivery will refer to next 'BUSINESS' day arrival which will be on Monday. (Next Day is not always possible to postcodes beginning IV - please contact us to check.)

All delivery charges stated above are subject to a maximum weight of 30kg. Order over this weight will incur additional delivery charges and this will calculated when you check out.

How do I track my order?

When your order is completed and dispatched and ready to send to you, you will be notified by email which will contain your tracking or consignment number, please note that tracking may not start to appear live until the first scan has been completed by the courier.

On UK Orders by courier, the quickest way to track your parcel or find out the ETA (Estimated Time of Arrival) is by telephone or online using your consignment number.

What happens if I don’t get my delivery as requested?

If circumstances occur which do not allow the delivery to occur within the delivery service requested due only to the fault / delay of the courier, we will refund the difference of the value of the service not provided for. For example, a Next Day Service not carried out within the Next Day time frame will result in a partial refund of the delivery charge. The delivery time will be verified on the courier tracking system.

We are not able to provide blanket refunds for the whole amount of the delivery charge as a delivery will still be provided.

We all like to receive our deliveries when expected. So please make sure you or the recipient are available to take delivery of your order at the delivery address (as instructed on your order) as your goods are sent on a “Signed For” service. If you or the recipient are not available at the address to receive the delivery, a card will be left by the courier informing you of an attempted delivery and directing you to their nearest depot where goods may be collected; where possible a second delivery re-attempt may be made the next working day. Once returned to the depot, the item will remain at the depot awaiting instruction for a delivery day where the recipient will be able to receive the goods, or will remain for collection. 

Please note unsuccessful Saturday Deliveries (where the driver cannot obtain a signature to complete the delivery) will also be returned to the depot and further redelivery attempts will occur on the next working day (the couriers will try again to deliver Monday – Friday). The couriers only attempt delivery on one Saturday before changing the delivery service back to a working day service.

Please note properties which share a communal front door with several internal addresses, may be required to receive goods at the communal front door and provide customer recipient name / address details in order to receive the goods.

What happens if the goods are damaged/broken when they arrive?

Sparkle & Pop will provide a replacement, credit or full refund if a breakage occurs during transit or for products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt. We may require the faulty products to be returned to us so please keep all the original packing. In order to process a refund or replacement due to damage or breakage, a photograph of the damaged goods may need to be provided.

Damage to Gift Boxes: Where there is an upcharge for a gift boxed item over a standard bottle and a gift box is damaged, we will refund the difference paid. If there is no price difference or a gift box is standard then no refund can be applied. Items are sold for the bottle and contents but where we consider the gift box to be intrinsic to the product then a replacement may be sent. Boxes for the large format bottles, whilst attractive, are considered to be protective in nature and therefore any damage to these in transit is not eligible for replacement or refund. 

If any replacements are required to be sent, this will be sent using a courier service at our cost. Should these be returned to us by the couriers following delivery attempts and or a card being left, any further redelivery costs will not be met by us.

We reserve the right to refund and not to replace damaged or incorrect items at our discretion. This includes refunding for part sets. Promotional products that are added/included at no extra charge cannot be refunded if damaged or replaced without a subsequent postage charge being applied, and are subject to availability.

On international orders, any breakages or damages of parts thereof will be refunded and not replaced. In order to process a refund due to damage or breakage, a photograph of the damaged goods may need to be provided and we must be notified of damaged or faulty products within 3 working days of receipt of the goods.

On the rare occasion where the products delivered are incorrect and different to those ordered, we must be informed of this within 3 working days of the receipt of the goods received in error. We will investigate the dispatch & CCTV records for your order and will arrange a collection of these goods as necessary. Items that are tampered with or consumed will not be refunded. 

All credits or refunds for unwanted items will be issued within 14 days after the goods have been received back with us, other than the payments for delivery. Refunds for the goods recieved back will not be issued where there are signs of tampering or damage which in any way diminish and render the goods unsaleable.

For returns where the promotional "Free Delivery over £250" has been selected, if the whole order is returned or where the return of an item or items takes the value of the order below £250 then the delivery will be charged for at the Standard Delivery rate. This will be deducted from total amount of the refund due. For returns where a promotional item has been included, if the return of an item that includes a promotional discount applied to all or part of the order, or a promotional product is returned, then the discount applied will be deducted from the refund due and/or the promotional item must be returned as well.

We do not offer any sale or return facility and cancellation/returns are not accepted on any trade account or "special order" items.

How are international orders handled?

We send orders internationally and delivery charges are calculated when address details are added on checkout. Orders sent outside of UK Mainland should be placed before 12 midday for same day dispatch. Deliveries will be subject to the time schedule as advertised by the courier.

Any duties and taxes required on arrival of the goods into a country are not the liability of Sparkle & Pop. Any returns or delivery refusals due to non payment of any charges are not the liability of Sparkle & Pop. Any breakages will be refunded and not replaced. Any re-delivery requests for items unable to be delivered to the recipient on the first attempt will have to be rearranged by the recipient. 

In the event, due to the size of the order, there are restrictions applied to the delivery and/or additional charges are incurred then we will have to contact the sender to advise of the situation. We are not liable for any delays in dispatch. International orders take approx 2-5 days depending on destination country, but this may be more due to time that may be taken by customs' processing which is beyond our control.

Bulk deliveries may be made using our own delivery vans which may be recommended on large volume orders or where specific delivery times are needed. Please contact Sparkle and Pop for a quote. Bulk orders that are required to be palletised are curbside deliveries. A number of pallet couriers are used and these will be selected according to the delivery area and service required. We reserve the right to use alternative courier companies and services without prior notice, all delivery times are estimates and consignments maybe delivered outside of advertised times due to unforeseen circumstances and factors beyond our control..

We reserve the right to terminate Customers using our services at any time for whatever we consider misappropriate or improper use of or not abiding by these terms and conditions; and or abusive verbal or written communication with any member of the Customer Services team. You will be informed of such termination in writing. Our customer services operate and interact on a first name basis only and last names will not be divulged for personal privacy and security.

Sparkle & Pop engage in the use social media for our customers who enjoy using these channels. Should you wish to contact the company regarding any orders or any product enquiries or require contact with customer services please contact us either via telephone or email for as there may be delays on any enquiries posted on social media as these are used primarily as marketing information channels. Please note Sparkle & Pop social media is monitored. Any comments or posts should be within the recommended guidelines of that social media channel and UK Law. Any comments or posts that are inappropriate, slanderous or abusive, either directed at other customers, other social media users, Sparkle & Pop and/or its staff or agents thereof or not, will be recorded and may result in legal proceedings.